quasilentari

quasilentari logo
58 McKillop St, Geelong VIC 3220

Privacy Policy

Last Updated: 15 January 2025

We're committed to protecting your personal information. This policy explains how quasilentari handles, stores, and safeguards your data when you use our financial record services in Australia.

Who We Are and What This Covers

quasilentari operates from our Geelong office at 58 McKillop St, providing financial record management services to Australian individuals and businesses. When we say "personal information," we're talking about anything that identifies you or could reasonably identify you.

This policy applies to all interactions with our platform, whether you're browsing our site, creating an account, or using our financial tracking tools. We follow the Australian Privacy Principles under the Privacy Act 1988, and we take those obligations seriously.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:

Information You Provide Directly

  • Account registration details: name, email address, phone number, and mailing address
  • Financial information you choose to track through our platform
  • Communication records when you contact our support team
  • Payment information when you subscribe to premium features
  • Preferences and settings you configure within your account

Information We Collect Automatically

  • Device information including IP address, browser type, and operating system
  • Usage patterns like which features you access and when
  • Session data to maintain your login and preferences
  • Technical diagnostics to identify and fix platform issues

We don't collect information we don't need. If we start collecting new types of data, we'll update this policy and let you know.

How We Use Your Information

Your data serves specific purposes, and we won't use it for anything else without asking first. Here's the breakdown:

Purpose Details
Service Delivery Processing your financial records, maintaining your account, and providing the core features you signed up for
Communication Sending account notifications, responding to your inquiries, and providing customer support
Platform Improvement Understanding how people use our tools so we can make them better and fix problems
Security Detecting fraud, preventing unauthorized access, and keeping your account safe
Legal Compliance Meeting our obligations under Australian financial regulations and tax laws

We base our data processing on several legal grounds: contract performance when you use our services, legitimate interests for platform improvements and security, and legal obligations when required by Australian law.

Sharing Your Information

We don't sell your data. Period. But we do share information in specific situations:

Service Providers

We work with companies that help us run the platform—cloud hosting providers, payment processors, and email services. These providers can only access the data they need to do their job, and they're contractually required to protect it.

Legal Requirements

Sometimes we're required by law to share information with government agencies or regulators. This might happen if we receive a valid subpoena, court order, or regulatory request. We review these carefully and only provide what's legally required.

Business Transfers

If quasilentari is acquired or merged with another company, your information would be part of that transfer. We'd notify you beforehand and explain any changes to how your data is handled.

All third parties we work with are vetted for their data protection practices and must meet Australian privacy standards.


Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it:

  • Access your data: You can request a copy of the personal information we hold about you. We'll provide this within 30 days, and it's free unless the request is excessive or repetitive.
  • Correct inaccuracies: If information we hold about you is wrong or outdated, you can ask us to fix it. You can update most details directly through your account settings.
  • Delete your information: You can request deletion of your account and associated data. Some information may need to be retained for legal or regulatory reasons, and we'll explain that when relevant.
  • Object to processing: If you disagree with how we're using your data, you can object. We'll stop unless we have compelling legitimate grounds to continue.
  • Restrict processing: You can ask us to temporarily limit how we use your information while we resolve any disputes or verify accuracy.
  • Data portability: Where technically feasible, you can request your data in a structured, commonly used format to transfer to another service.

To exercise any of these rights, email us at help@quasilentari.com with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

Data Security and Protection

Protecting your financial information is something we think about constantly. Here's what we do:

  • End-to-end encryption for data transmission using industry-standard TLS protocols
  • Encrypted storage of sensitive financial records at rest
  • Regular security audits and penetration testing by independent third parties
  • Multi-factor authentication options for account access
  • Strict access controls limiting who on our team can view your data
  • Automated monitoring for suspicious activity and unauthorized access attempts
  • Regular backups stored in geographically distributed locations within Australia

Despite these measures, no system is completely immune to security breaches. If we experience a data breach that affects your information, we'll notify you within 72 hours and explain what happened, what information was affected, and what steps we're taking.

Data Retention and Deletion

We keep your information only as long as necessary. Different types of data have different retention periods:

Data Type Retention Period
Active Account Information Duration of your account plus 12 months
Financial Records 7 years from creation (Australian tax law requirement)
Communication Records 3 years from last interaction
Usage and Technical Data 24 months from collection
Marketing Preferences Until you withdraw consent or account closure

When data reaches the end of its retention period, we securely delete it using methods that make recovery impossible. Some information must be kept longer due to Australian financial regulations—we can't delete tax-related records before the 7-year requirement expires.


International Data Transfers

We primarily store and process data within Australia using Australian data centers. However, some of our service providers operate globally, which might involve transferring data overseas.

When we transfer data internationally, we ensure adequate protection through:

  • Contractual clauses requiring equivalent privacy protections
  • Verification that recipient countries have adequate privacy laws
  • Additional encryption and security measures during transfer
  • Regular audits of international service providers' data practices

We currently work with service providers in the United States and the European Union, both of which have frameworks for protecting Australian data transfers.

Children's Privacy

quasilentari's services are designed for adults managing their financial records. We don't knowingly collect information from anyone under 18 years of age. If you're under 18, please don't create an account or provide us with personal information.

If we discover we've accidentally collected information from a minor, we'll delete it immediately. Parents or guardians who believe we might have information about a child under 18 should contact us at help@quasilentari.com.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we'll notify you through:

  • Email notification to your registered address
  • Prominent notice on our platform homepage
  • In-app notification when you next log in

Minor updates that don't affect your rights won't trigger notifications, but we'll always update the "Last Updated" date at the top of this policy. We recommend reviewing this page periodically, especially if you haven't checked in a while.

If you continue using our services after we notify you of changes, we'll consider that acceptance of the updated policy.

Questions About This Policy?

If anything in this privacy policy is unclear or if you have specific questions about how we handle your information, we're here to help.

Email: help@quasilentari.com

Phone: +61262606744

Mail: 58 McKillop St, Geelong VIC 3220, Australia

Our privacy team typically responds within 2 business days. For urgent privacy concerns, please call us directly and mention it's a privacy matter.